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Fit with Aya
 

Privacy Policy

Personal Training Services

This Privacy Policy explains how personal data is handled in connection with personal training services, bookings, payments, communication, and client support.

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1. Personal Data Collected

The following personal data may be collected:

  • name and contact details;

  • booking and attendance information;

  • payment and invoice details;

  • training goals and progress notes;

  • relevant health, injury, or medical information;

  • messages sent by email, WhatsApp, SMS, or other communication channels;

  • photos, videos, or testimonials, only with permission.
     

2. Use of Personal Data

Personal data may be used to:

  • provide personal training services;

  • manage bookings and memberships;

  • communicate with clients;

  • adjust training where needed;

  • process payments and direct debits;

  • keep business and tax records;

  • handle questions, complaints, or disputes.
     

3. Health Information

Health, injury, or medical information is only used to provide safer and more suitable training.

Clients are responsible for providing accurate and up-to-date information.


4. Payments

Payment information may be used to process payments, manage memberships, handle failed payments, and keep financial records.

Payment data may be shared with payment providers, banks, bookkeeping software, or an accountant when necessary.


5. Photos, Videos, and Testimonials

Photos, videos, progress pictures, reviews, or testimonials will only be used for marketing, social media, or website content with permission.

Permission can be withdrawn at any time.


6. Sharing Data

Personal data is not sold.

Data may only be shared when necessary, for example with payment providers, booking tools, bookkeeping software, accountants, website providers, or authorities if legally required.


7. Data Security

Reasonable steps are taken to protect personal data against loss, misuse, unauthorised access, or disclosure.


8. Data Retention

Personal data is kept only as long as necessary.

Financial records and invoices may be kept for 7 years as required by Dutch tax law.


9. Client Rights

Clients may request access, correction, deletion, restriction, or objection to the use of their personal data.

Consent may be withdrawn where processing is based on permission.


10. Cookies

If the website uses cookies, these may be used to make the website work properly, analyse website traffic, or improve the user experience.


11. Complaints

Questions or complaints about personal data can be submitted in writing.

Clients also have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.


12. Changes

This Privacy Policy may be updated when necessary.

The latest version applies from the date it is published or shared.


13. Dutch Law

This Privacy Policy is governed by Dutch law.

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